Shipping policy
Here's a clean, ready-to-paste shipping policy. I've filled in what we've established (discreet packaging, 8–10 day delivery, free shipping) and left clearly marked placeholders for the details only you know.
Shipping Policy
Thank you for shopping with Renlo. Below is everything you need to know about how and when your order will arrive.
Order Processing All orders are processed within [1–2] business days (Monday–Friday, excluding holidays). You'll receive a confirmation email as soon as your order is placed, and a second email with tracking once it ships. Orders placed after [12:00 PM ET] or on weekends/holidays begin processing the next business day.
Shipping Times & Rates We offer free shipping on all orders over $35. Once shipped, please allow 8–10 business days for delivery within the United States. Delivery times are estimates and begin from the date of dispatch, not the date the order is placed.
| Destination | Estimated Delivery | Cost |
|---|---|---|
| United States | 8–10 business days | Free |
| [International — if offered] | [10–20 business days] | [calculated at checkout] |
Discreet Packaging Your privacy matters to us. Every order ships in plain, unmarked packaging with no product description or branding visible on the outside.
Order Tracking As soon as your order ships, you'll receive a tracking number by email. If you haven't received tracking within [3] business days of ordering, please check your spam folder or contact us at [support@renlocreate.com].
Shipping Delays Occasionally, factors outside our control — carrier delays, weather, or high-volume periods — may affect delivery times. We appreciate your patience and are always happy to help track down a delayed order.
Incorrect or Incomplete Addresses Please double-check your shipping address at checkout. We're not able to reroute or refund orders shipped to an address entered incorrectly, though we'll do our best to assist where possible.
Lost or Damaged Packages If your order arrives damaged, or tracking shows delivered but you haven't received it, contact us within [7] days at [support@renlocreate.com] and we'll make it right.
Questions? Email us at [support@renlocreate.com] and we'll get back to you within [24–48 hours].